Question 1

What is a Cake Card?

Accepted Answer

A Cake Card is a thoughtful, letterbox-friendly gift that includes two freshly baked cake slices and a personalised message card, beautifully packaged and delivered anywhere in the UK.

Question 2

Are the cakes freshly baked?

Accepted Answer

Yes! All Cake Cards are freshly baked daily in our London (Wood Green) commercial kitchen using quality ingredients.

Question 3

Can I choose the cake flavours?

Accepted Answer

Yes, you can choose your preferred flavours when placing your order. We also rotate in seasonal limited-edition flavours throughout the year.

Question 4

What flavours are available?

Accepted Answer

Our current flavour options include:
• Chocolate sponge with chocolate buttercream
• Vanilla sponge with vanilla buttercream
• Vanilla sponge with raspberry/vanilla buttercream
• Vanilla sponge with lemon and vanilla buttercream
• Chocolate sponge with vanilla buttercream

Question 5

Do you deliver across the UK?

Accepted Answer

Yes, we deliver nationwide via Royal Mail. UK delivery is included in the price.

Question 6

When will my Cake Card arrive?

Accepted Answer

Orders placed by 12pm Monday to Friday are dispatched the same day via Royal Mail 24. Most deliveries arrive the next working day, though this is not guaranteed.

Question 7

Can I send Cake Cards to multiple people?

Accepted Answer

Yes. You can place separate orders for different recipients, or contact us for bulk and corporate gifting options.

Question 8

How much does a Cake Card cost?

Accepted Answer

Each Cake Card is £12.99, including two cake slices, a printed message card, and UK delivery.

Question 9

How much does a Cake Card cost?

Accepted Answer

Each Cake Card is £12.99, including two cake slices, a printed message card, and UK delivery.

Question 10

Do you offer Cake Cards for businesses, events, or weddings?

Accepted Answer

We do! We offer custom Cake Cards for corporate gifting, parties, weddings, and other events. Personalisation, custom flavours, and bulk pricing are available—just get in touch.

Question 11

Can I personalise the message?

Accepted Answer

Yes. Each Cake Card includes a printed card of your choice, and you can personalise the message and recipient’s name during checkout

Question 12

Do Cake Cards fit through the letterbox?

Accepted Answer

Yes! All Cake Cards are designed to fit through standard UK letterboxes, so no one needs to be home to receive them.

Question 13

How long do the cake slices stay fresh?

Accepted Answer

Cake slices are best enjoyed within 2–3 days of delivery and stay fresh for up to 5 days when kept sealed in their original packaging.

Question 14

What about allergies?

Accepted Answer

Our cakes are made in a kitchen that handles eggs, milk, gluten, nuts, and soy. While we take care to avoid cross-contamination, we cannot guarantee an allergen-free environment. If you or the recipient have a severe allergy, we recommend refraining from ordering. Full ingredient and allergen information is available upon request.

Question 15

What ingredients are used across all cake slices?

Accepted Answer

We take pride in using high-quality ingredients to craft our delicious wedding cakes. Our standard ingredient list includes Wheat Flour (WHEAT), Caster Sugar, Icing Sugar, Eggs (EGG), Unsalted Butter (MILK), Milk (MILK), Baking Powder, Baking Soda, Vanilla Extract, Cocoa Powder, Sunflower Oil, Golden Syrup, Sour Cream (MILK), and Baking Chocolate (MILK, may contain SOYA).

Please note: We do not offer customisations. All cakes are made to set recipe. While we take great care in preparing your cake, it is produced in a kitchen that handles common allergens including EGG, MILK, WHEAT, and NUTS, so we cannot guarantee an allergen-free environment.

Question 16

What is the refund and return policy for cake card purchases?

Accepted Answer

We strive to exceed customer expectations, even with our letterbox-delivered cake cards. If unsatisfied, we offer a clear refund and return policy.

1. Eligibility for Refund:    - Full refund for damaged cards.    - Refund if the card doesn't match the description or customization.    - Per our refund policy, we do not accept returns.

2. Notification Process:    - Contact us within 48 hours via email at support@cakesbylyza.com with your order number and issue description.    - We ask that all personalizations are provided accurately to ensure they are correct, as we cannot take fault for incorrectly provided information.

3. Return Process:    - Securely repackage returns and use a trackable method.    - Returns must be initiated within 7 days.    - Customer pays return shipping unless we made an error.

4. Refund Processing:    - Refunds processed after inspection, taking 7-10 business days to reflect.    - We will only refund in instances where the card was received damaged. An image will have to be provided as proof.

5. Exclusions:**    - Customized cards are non-refundable unless damaged or incorrect.  Your satisfaction is important. Contact our support for any issues. Please reach out to us with any concerns via our contact us page.

FAQs

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"I was so please with my order, it was delivered on time and was such a wonderful surprise for my sister!"

"It was a pleasant surprise to receive this from a It was a pleasant surprise to receive this from a loved one and very tasty. "

FAQs

Contact Us!

Get in Touch

​

"I was so please with my order, it was delivered on time and was such a wonderful surprise for my sister!"

"It was a pleasant surprise to receive this from a It was a pleasant surprise to receive this from a loved one and very tasty. "