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TERMS AND CONDITIONS

Delivery & Shipping

  • We deliver cake cards via Royal Mail First Class (or a similar service).

  • While we aim to dispatch on time, we cannot guarantee exact delivery dates, especially during peak seasons.

  • Orders placed before 12 PM will be dispatched within 1-2 working days.

  • Delays caused by postal services are beyond our control, but we will assist in tracking where possible.Shipping is UK only unless otherwise agreed in writing.

Refunds, Returns & Cancellations

  • As cakes are perishable and made to order, we do not accept returns or cancellations once an order is processed.

  • If there is an issue with your order (e.g., damage in transit or incorrect product), contact us within 24 hours of receipt with a photo for review.

  • If an error is on our part, we will issue a replacement or refund at our discretion.

Subscription Terms

  •  Subscriptions (monthly cake card deliveries) are billed monthly and can be cancelled anytime with 7 days’ notice before the next billing cycle.

  • The subscription includes one cake card per month with rotating flavours and themes.

  • Pricing (inclusive of VAT): £12.99/month for standard subscription; £15.99/month for personalised subscription.

  • Limited edition cake cards are available while stocks last.

  • Promotions and discounts cannot be combined unless specified.

  • All sales of limited edition products are final.

Limited Edition & Promotions

Intellectual Property & Copyright

  • All website content, product designs, and images are property of Cake Cards by Lyza. You may not copy, reproduce, or resell our products without written consent.

Liability

Cake Cards by Lyza is not liable for:

  • Delays caused by postal or third-party services.

  • Customer errors in order details.

  • Allergic reactions due to undisclosed sensitivities.

Cookies

At Cakes by Lyza, we respect your privacy and are committed to transparency regarding data collection. This cookie policy explains how we handle cookies and similar technologies.

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Cookie Usage
We do not use cookies to track your browsing activity or collect personal data for advertising or analytics purposes.

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Image Uploads
When you upload images to our website for cake design purposes:

1. Image storage: We store uploaded images solely for creating custom cake cards.
2. Data handling: We handle your images in accordance with our privacy policy.

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Your Choices
1. Uploading images: You can choose to upload images for cake design purposes.
2. Data deletion: You can request deletion of your uploaded images.

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Contact Us
If you have questions or concerns about our cookie policy or data handling practices, please contact us by clicking here to fill out a form or by clicking here to send an email to Contactus@cakecardsbylyza.co.uk

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Updates
We may update this cookie policy to reflect changes in our practices or applicable laws.

By using our website, you acknowledge our cookie policy and data handling practices.

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